What the Bing outage tells us about Release Management
As many of you are now aware, Microsoft’s Bing search engine suffered a 30 minute outage yesterday. According to CNET:
A Microsoft representative told CNET on Friday that the problem appears to have come when something being tested was moved onto the live site.
I spent a large portion of my career managing mission critical IT Services at GoDaddy.com, an environment with an absolute “zero tolerance” attitude toward unplanned downtime. So, before I climb up onto my soapbox, allow me to acknowledge that I was not there, and that it’s always easier to play “Monday Morning Quarterback” than to manage these types of situations as they happen. </disclamier> (more…)
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