ITIL makes sense in concept: focus IT efforts on the support and delivery of services that meet the needs of the business. Manage risk. Improve. Rinse and Repeat. It’s really a common sense approach, and it’s hard to argue with that.
The CIO who attends a 60 minute talk about IT Service Management likes what she hears, but at 2:00 AM she wakes up with some nagging questions:
So… How do we actually DO this? (more…)
According to a study by TechRepublc, the ITIL Foundations Certification is the 3rd highest paying certification in IT. The two certifications that rank higher (PMP and CAPM) are Project Management based and thus not necessarily specific to IT, making the ITIL cert the highest paying “pure IT” cert on the list. (more…)
A lot of CIO’s are facing the specter of reduced or frozen IT budgets as the US economy slows and pundits toss around the dreaded “R” word. However, a frozen IT budget can actually present opportunities if it encourages a little healthy self examination. Unfortunately, IT divisions are often paralyzed when these things happen. Instead of taking a hard look at processes and asset management, a lot of IT “leaders” exhibit the tendency to simply limp along and wait for the money to return. (more…)
When you plug the stereo into the wall, you expect to hear music. A lot goes into generating the electricity, getting it into your home, through the walls, and into that plug, but you don’t have to care about that. The electricity is there when you need it, you get exactly the amount you need, and you can reasonably account for the cost of using it.
It is precisely because these things are true (more…)
Beyond20 in San Diego is offering a discount to ITSM Now! readers on their ITIL Foundations v3 Training Course in June, 2008. The company offers a full ITIL Course Catalog.
Use coupon code “ITSMNOW” to receive a $100 discount on the June 24 Foundations V3 course.
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