ITIL is one of the hottest new buzzwords being thrown around in IT departments and boardrooms today. However, ITIL is just a set of books describing good practices. In order for an organization to ultimately realize the benefits of an ITIL implementation, there are a few concrete rules: (more…)
Beyond20 in San Diego is offering a discount to ITSM Now! readers on their ITIL Foundations v3 Training Course in June, 2008. The company offers a full ITIL Course Catalog.
Use coupon code “ITSMNOW” to receive a $100 discount on the June 24 Foundations V3 course.
I recently wrote a white paper entitled “Using ITIL to Drive Business Innovation”.
The general theme is that when ITIL methodologies are applied as a tool rather than just implemented as process, the results can enable businesses to improve their agility. Thoughts on this?