Does Version 3 expand ITIL beyond Operations?
Originally posted in a response to a comment on my article on CIO.com
From a practical standpoint, I have always viewed the discipline of IT Service Management as an ongoing continuum with periodic intersections from the discipline of Project Management. In ITIL v2 the intersection between ITSM and PM was mostly isolated to the “Release Management” process, when a new or revised configuration item (more…)
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When you plug the stereo into the wall, you expect to hear music. A lot goes into generating the electricity, getting it into your home, through the walls, and into that plug, but you don’t have to care about that. The electricity is there when you need it, you get exactly the amount you need, and you can reasonably account for the cost of using it.