Economic Challenges Present Opportunities for Great CIOs

July 16th 2008 Posted to ITSM, Implementation, Training

A lot of CIO’s are facing the specter of reduced or frozen IT budgets as the US economy slows and pundits toss around the dreaded “R” word. However, a frozen IT budget can actually present opportunities if it encourages a little healthy self examination. Unfortunately, IT divisions are often paralyzed when these things happen. Instead of taking a hard look at processes and asset management, a lot of IT “leaders” exhibit the tendency to simply limp along and wait for the money to return. (more…)

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ITIL for the SMB space: Why wait?

July 11th 2008 Posted to ITIL v3, ITSM, Implementation

I wrote an article on CIO.com regarding the importance of ITIL processes for the SMB space:

When it comes to smaller IT organizations, this means missing the opportunity to “design in” great service oriented processes at a relatively early stage, before bad habits and inefficient processes have a chance to become company culture.

Read the full article here:

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