ITIL makes sense in concept: focus IT efforts on the support and delivery of services that meet the needs of the business. Manage risk. Improve. Rinse and Repeat. It’s really a common sense approach, and it’s hard to argue with that.
The CIO who attends a 60 minute talk about IT Service Management likes what she hears, but at 2:00 AM she wakes up with some nagging questions:
So… How do we actually DO this? (more…)
Many IT Organizations have implemented a Configuration Management System to track and control IT Service Assets. As I mentioned in my earlier article “Don’t be Intimidated by ITIL”, this system doesn’t necessarily need to be an elaborate and costly commercial product. It just needs to have sufficient scale, features, and capabilities to meet the current and future needs of your particular business. (more…)
According to a study by TechRepublc, the ITIL Foundations Certification is the 3rd highest paying certification in IT. The two certifications that rank higher (PMP and CAPM) are Project Management based and thus not necessarily specific to IT, making the ITIL cert the highest paying “pure IT” cert on the list. (more…)
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