ITIL for the SMB space: Why wait?

July 11th 2008 Posted to ITIL v3, ITSM, Implementation

I wrote an article on CIO.com regarding the importance of ITIL processes for the SMB space:

When it comes to smaller IT organizations, this means missing the opportunity to “design in” great service oriented processes at a relatively early stage, before bad habits and inefficient processes have a chance to become company culture.

Read the full article here:

Comments

  1. fraber
    July 12th, 2008 | 3:10 pm

    Hi Brian,

    I’ve see your article in CIO.com. Very interesting.

    We’re trying to put an open-source product together with support for all major (supportable) ITIL processes. You can find an overview at http://www.project-open.com/en/solutions/project-open-open-source-itsm.html and a demo server at http://po34demo.dnsalias.com/.

    The new “product” is basically a preconfigured “template” of our proven project/ service management application ranked at #125 at SourceForge currently.

    However, it’s not that easy to put together a “prototypical SMB” configuration… Please let me know if you’re interested in discussing the topic. I guess the project could be interesting for your readers, and I’m sure you could provide use with feedback.

    Bests,
    Frank

    frank.bergmann@project_dash_open.com
    http://www.project-open.com/

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